Improving Customer Retention & Reducing Churn with NPS
Retaining your customer base is more cost effective than acquiring new leads. What retention strategies will help you reduce churn?
Understand how to analyse your churn rate
Offer excellent customer service across all channels
Understand your detractors, promoters and passives
Download your copy of Improving Customer Retention & Reducing Churn with NPS
A guide to understanding churn & optimising customer retention strategy.
A proper CRM Transformation strategy builds trust and loyalty throughout the customer lifecycle. It will optimise retention strategy decisions by identifying the relevant strengths and areas for improvement. Is NPS the starting point?