eBook
CUSTOMER SERVICE BEST PRACTICES TO SIGNIFICANTLY IMPROVE CUSTOMER EXPERIENCE

8 tactics to build an efficient and customer-centric service organisation

 
"66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction."
 
That is why this guide is here to help you take your customer service to the next level. Building an effective customer service experience involves increasing first-contact resolution, reducing response time, enhancing your team’s productivity, empowering your customers with helpful content, and learning from customer insights.
By constructing these customer support capabilities, you will effectively facilitate quick and simple customer assistance, thereby enhancing your brand image on a vast scale, and inspiring greater trust among your consumer base.
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